Thank you for shopping at Gym Nutrevia Store. We value your trust and want to ensure your satisfaction with every purchase. This Refund & Returns Policy explains how returns, exchanges, and refunds work for orders placed on our website.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, unopened, and in its original packaging.
- The item must be returned within 7 days of delivery.
- The product must not be damaged, altered, or mishandled.
Due to safety and hygiene regulations, we cannot accept returns for opened supplement bottles or used products.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Opened supplement bottles
- Used products
- Items purchased on clearance or special sale
- Products damaged due to misuse or improper storage
- Gift cards or digital items
3. Refund Process
Once your returned item is received and inspected, we will notify you via email or WhatsApp.
Your refund will be processed if:
- The return meets all conditions
- The product passes inspection
Refunds are issued through the original payment method, unless otherwise agreed. Refund processing time may vary depending on your bank or payment provider.
Note: Shipping fees are non-refundable.
4. Exchanges
We offer exchanges for:
- Wrong product delivered
- Damaged product on arrival
- Manufacturing defect
To request an exchange, please contact us within 48 hours of delivery with:
- Order number
- Photos or videos of the damaged/wrong item
- Packaging images (for verification)
If the exact product is unavailable, we can offer a replacement or store credit.
5. Order Cancellation
Orders can be canceled if:
- The order has not yet been shipped
- Cancellation is requested within 2–4 hours of placing the order
Once the order is dispatched, cancellation is no longer possible.
6. Return Shipping Costs
- If the return is due to our error (wrong item, damaged product), we will cover the shipping cost.
- For all other return reasons, the customer is responsible for return shipping fees.
We recommend returning items via a trackable shipping service to avoid lost packages.
7. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us immediately. Provide clear photos or videos for quick resolution.
We will arrange:
- A replacement
- An exchange
- Or a refund (after product verification)
8. How to Start a Return or Refund Request
To initiate the return process, contact us at: